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This Privacy Policy sets out the policy of Touch Home with respect to the way we collect, store, use, and protect your personal information, and by personal information, we mean information that relates to an individual and is used to identify them.
We collect personal information from users wishing to use the Touch Home website or related web pages. By providing us with your personal information, you consent to the processing of this information in accordance with the terms and conditions of this Privacy Policy.
We may modify this Privacy Policy at any time by posting the revised version on the site. The revised version of the Privacy Policy will be effective from the date of its publication. By continuing to use the site after such publication, you agree to the terms and conditions outlined in the revised Privacy Policy regarding our handling and processing of your personal information.
Please review the site periodically for any changes to the Privacy Policy.
Collection of Personal Information
As part of registering on the site or using it, you will be required to provide specific personal information such as your name, shipping address, email address, phone number, and other similar information, along with additional details about you such as your date of birth or any information specific to your identity. Additionally, to verify your identity.
We may also need to collect specific financial information from you, such as your credit card and/or bank account details.
You must enter this financial information in the “My Account” section or when completing the order on the site. We will use this information for billing and completing your orders. When you register on the site, you should not post any personal information (including financial information) on any part of the site other than the “Account Management” section or the order completion page. This will protect you from the possibility of fraud or identity theft.
We will collect information about your transactions and activities on the site.
Please note that we may use your Internet Protocol address (IP), which is a unique number assigned to your computer or Internet Service Provider (ISP), to analyze your activities and improve site management.
We may collect additional information about your computer (e.g., browser type) and browsing information (e.g., the pages you visit on the site) along with how frequently you use the site.
Finally, we may collect additional information from or about you through other means not specifically described here. For example, we may collect information related to your communication with our customer support team or through your responses to surveys. We may also collect ratings and other feedback related to your use of the site. When we collect personal information for statistical purposes, the names of the individuals providing the information will be anonymized.
Use of Your Personal Information
We use your personal information to provide services and customer support, to measure and improve the quality of our services, to prevent illegal activities, and to enforce the terms of the User Agreement with you (“User Agreement”), in addition to resolving issues, collecting fees, and sending you promotional emails. We may also use your personal information to verify the information you provided with third parties, for example, we may share some of your personal information with banks or credit card processors to process and verify transactions or with third parties for fraud detection purposes.
Despite our efforts to maintain confidentiality, we may need to disclose your personal information to law enforcement agencies, government entities, or third parties if required by court orders or legal authorities to comply with the law, or if we believe that disclosing your personal information might prevent physical harm or financial loss, to report suspicious activities, or to investigate potential violations of the User Agreement or any agreements, or to protect the rights, property, or safety of our users or others.
Information related to the products you purchase on the site will be displayed. This information may include details about your user identity, ratings, and feedback related to your use of the site.
We do not sell or rent your personal information to third parties as part of our normal business operations and will only share your personal information as outlined in this Privacy Policy.
By registering for or using the site, you are giving us clear consent to send you promotional emails about our services, as well as emails regarding changes and new features on the site. If you do not wish to receive such emails, you can simply use the unsubscribe link at the bottom of any of these emails.
Additionally, we use your feedback about the site for marketing purposes, and by providing this feedback, you agree to allow us to use this feedback for marketing purposes.
Some personal data about you will be disclosed to shipping companies such as your name, address, and phone number.
Accessing, Editing, and Updating Your Personal Information
You can access and review your personal information through the “My Account” page on the site. If your personal information changes in any way or if you provide incorrect information on the site, you should update or correct it immediately, either by displaying it on “My Account” or by contacting our customer service team. The site provides contact details for customer service including phone number and email.
Please be aware that we will retain your personal information during and after your use of the site as required by law, to address technical issues, prevent fraud, assist in any legal investigations, and for any other purposes required by law.
Cookies
Like many websites, our site uses cookies, which are small computer files placed on your hard drive. When you visit certain pages on the site, the cookie recognizes your browser by a unique and random number.
The cookies we use do not reveal any of your personal information. These cookies help us improve your experience on the site and help us understand which parts of the site are most used. You are free to disable these cookies if your browser allows it, and this will not affect your use of the site.
Protecting Your Personal Information
When you provide us with your personal information, we take all reasonable precautions to protect it from unauthorized access, use, or disclosure.
All personal information is encrypted, but please note that the internet is not a secure medium, and we cannot guarantee the confidentiality of your personal information.
You must enter your username and password each time you log into your account or perform any transactions on the site.
Choose your password carefully, using numbers, letters, and special characters.
Do not share your username and password with anyone. If you suspect that your username and password have been compromised, immediately contact our customer service team and change your password by accessing the My Account section on the site.